• We do not offer any kinds of Exchanges.
  • We have a “total buyer protection” program where the customer is covered under the following situations:
    • Product delivered to you is defective/not as described;
    • Has been degraded due to delivery,
    • Wrong product is received.
  • Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
  • For a faster process, share the images of the received products highlighting the problem.
  • We welcome you to drop us an email (at info@baanka.com) regarding any concern that you might have regarding the order received by you. Please make sure to mention your order number correctly in the email. If possible we request you to please attach images pertaining to your complaint, it will help us to help you faster.